1. Answer a few questions about your home or business
To ensure that we can provide you with an accurate quote, we kindly request you answer a few questions. Your responses will enable us to gather the necessary information and provide you with the most precise estimate. Upon completion of the form, you will be provided with a link that allows you to select the most convenient time and date for a video call with us.
2. Video survey
During the call, here’s what you can expect: You will need to be present at home and have access to a mobile or tablet device. Please bring a copy of your latest utility bill. We may require you to move around to assist us in answering any questions we have. You might need to take some measurements to get a more accurate quote. Rest assured, we will discuss your options and provide recommendations tailored specifically to your home. Our goal is to make the process as smooth and convenient as possible for you.
3. Tailored solar system
Our proficient team of design engineers will utilise cutting-edge design software to develop a comprehensive proposal for you. This advanced software will accurately calculate crucial details such as roof pitch, orientation, and potential shading from trees or other objects. By incorporating these factors into the proposal, we eliminate the need for an on-site survey at this stage, saving valuable time and resources. Rest assured, our skilled engineers will ensure that every aspect of your solar panel system is meticulously considered and included in the proposal, providing you with an efficient and hassle-free experience.
4. Digital proposal
Please follow the provided link within the email to access your online proposal. There, you will find a detailed breakdown of costs, and information about the selected products for your system, including product warranties. Additionally, you will be able to view an accurate 3D-rendered design of the system on your roof, along with projected cost savings and environmental benefits over the years. If you are satisfied with the proposal, you can conveniently sign the agreement online using your signature. Once completed, you will be directed to our secure online payment system to submit your deposit.
5. Site survey
Once we have received your deposit, a member of our team will reach out to you to schedule a site visit. This step is essential to ensure a seamless installation process on the designated day. During the site visit, additional measurements may be taken, which could result in slight adjustments to the final proposal cost. Our goal is to guarantee that all necessary preparations are made, allowing for a successful and efficient installation of your solar panel system.
6. Scaffolding goes up
We have established partnerships with trusted scaffolding companies that will handle the erection of scaffolding a day or two prior to the installation day. As our valued customer, you can rest assured that you won’t have to worry about any of the scaffolding arrangements. We will take care of all the necessary arrangements for you. Once the installation is completed, we will also coordinate the dismantling of the scaffolding to ensure a seamless and hassle-free experience for you.
7. Installation day
The long-awaited day has arrived! Our team of skilled solar installers will arrive at your property promptly at 8 am on the scheduled installation day. They will come fully equipped with all the necessary materials and tools to efficiently complete the job. Depending on the size of your property, the installation process typically takes around a day for a 3-bedroom house. You can trust that our engineers will leave your property in the same condition they found it, ensuring a neat and tidy installation. Before connecting your selected smart device to the system, they will thoroughly test the entire system and provide you with a brief demonstration of how to monitor it. Additionally, we offer the capability to monitor your system remotely from our Solar Planet HQ, enabling us to promptly notify you of any potential issues.
8. Enjoy the benefits of solar power!
Now that your system is fully set up and operating at its best, it’s time to start reaping the rewards of solar power. Should you encounter any issues along the way, our dedicated team is readily available to provide prompt resolutions and support. Enjoy the benefits of solar energy with confidence and peace of mind.
9. Video Support
Following the installation, we are readily available to provide support via phone calls or video consultations. You can easily book a session through the link we will provide, whether you have questions or encounter any issues. Our support is designed to offer real-time assistance and guidance.